Product · Mobile

Self-service ordering in the mobile app

Guests order from the table or on the way, see their loyalty points and get a notification when it is ready.

27% share of mobile orders

3 min average preparation

240 points average loyalty balance

Get it

on the Google Play Google Play App Store coming soon

What it does

Ordering without queuing, and no extra load on the register

QR table matching puts the order on the right table. Payment is taken in the app, and the kitchen queue runs in the same order as kiosk and register orders.

QR matching for table and branch
Time-slot choice for takeaway and delivery
Loyalty points, coupons and birthday campaigns
Repeat orders and favourite-menu shortcuts
Push notifications for ready and on-the-way

Channel Table ordering Order via the QR on the table, with no need for a server.

Loyalty Points and coupons Points by spend, with campaign rules set centrally.

Brand Your own app On the Enterprise plan it is published under your brand.

Data Customer profile Frequency, basket and product preferences in the reports.

From the field

“Mobile ordering ended waiting at the register during the rush; guests come and collect.” — Branch manager, Nişantaşı

The guest journey

They scan the QR

The table or branch is matched and the menu opens on their phone.

They order

Favourites and repeat orders make it two taps.

They pay

Saved card, wallet or meal card; points are applied automatically.

They get a notification

Preparing, ready and delivered notifications.

At the table, takeaway and on the way

All order types share the same kitchen queue.

Ordering at the table

Order via the QR on the table, with no wait for a server.

Takeaway

Order on the way and collect it ready at the branch.

What it covers

Platforms: iOS and Android; on the Chain plan, a brand page inside the Flactrum app.
Payment: Saved card, wallet, meal card and gift balance.
Order types: At the table, takeaway, delivery and pre-order.
Notifications: Preparing, ready, on the way and delivered.
Marketplaces: Delivery marketplace orders flow into the same queue.

Self-service kiosk Self-service in the branch Head-office back office Menu, pricing and campaigns Reporting Channel mix analysis

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