Cancellation and refund policy

Before buying, you can use every module free for 14 days. We ask for no card details for the trial, and the trial does not turn into a paid subscription by itself. The soundest answer to a refund is to try before you buy.

You can end your subscription at any time from the Subscription screen in the panel. You may also request cancellation by writing to info@blurpx.com.tr.

Cancellation takes effect at the END of the billing period you are in. You keep using the service for the rest of the period; at the end of it there is no automatic renewal and no charge is taken from the card.

Flactrum is a service made available electronically the moment payment completes. Under Article 15/1(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in an electronic environment. For that reason no withdrawal-based refund is made for a period already paid for. Instead, we recognise the refund cases below.

• Duplicate charge: if more than one charge was taken for the same period, the excess is refunded in full.
• Incorrect amount: if a system error caused more than the correct amount to be charged, the difference is refunded.
• Unauthorised transaction: if a subscription payment is found to have been made from your account without your permission, it is refunded.
• Sustained outage on our side: if within a billing period we fall clearly below the uptime we commit to and cannot resolve the problem in a reasonable time, the amount matching the unusable period is refunded.
• If we end the service: if we terminate your subscription through no fault of yours, the fee for the unused period is refunded pro rata.

• Cancelling mid-period does not refund the remaining days; the service stays open until the end of the period.
• Not having used the service is not by itself a ground for a refund.
• No refund is made where an account is suspended or closed for breaching the terms of use.
• On an annual plan, switching to monthly billing mid-period creates no refund; the switch takes effect at the end of the period.

Changing plan is not a refund but a balance offset. Two different rules apply, one in each direction:

On a downgrade, if the new plan’s branch and user limits do not cover your current usage the change is not made; the screen shows which limit is exceeded.

If you have saved your card, the subscription renews by itself at the end of the period and the charge is attempted a few days before it ends. If you do not want it to renew, cancelling the subscription or deleting your saved card is enough. If a charge fails your account does not close immediately; it is retried every few days and you are told the outcome.

Send refund requests to info@blurpx.com.tr from your subscription email address, quoting the invoice number. We conclude requests within 5 business days at the latest.

Approved refunds are made to the card used for payment and in the same currency. Depending on your bank, it can take 2–14 business days for the amount to appear on your statement; that timing is outside our control.

A refund invoice is issued for the refunded amount.

Cancelling does not mean your data is deleted: it is not removed by itself, and if you subscribe again you carry on where you left off. If you want your data exported or permanently deleted, it is enough for the account administrator to write to us.